Overview
The Configuration Guides menu provides the following modules:
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Inbound Campaigns are used to service customers, directing them to information or the right agent. |
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Outbound Campaigns are used to group your Outbound agents and calls. Outbound campaigns feature: |
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Email Campaigns are used manage inbound emails usually from a centralised inbox. |
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A chat campaign involves contact centre agents receiving chat requests from contacts via a web channel, and engaging in a chat session. |
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Messaging campaigns are used to manage WhatsApp conversations. In future, they will be broadened to support other asynchronous communication channels. |