IPscape Administrator Workspace Home

Overview

 The IPscape Workspace is used by supervisors and managers to build and maintain customer engagement workflows and campaigns. The Workspace module also provides access to Reporting and Quality Assurance capabilities. 

Click on the items below to find out more about:

• Administration

• Voice and Email Channels

• Resources

• Campaign Configuration and Queues

• Management

Home

The Workspace landing page upon user login.

If you are not logged in as a User with a Super Admin Role, you can also filter by Team on the dashboard to show a subset of Agents.

The Home consists of the following:

1. Workspace main menu

2. Search for an Agent by name

3. Global search

4. Notifications

5. User Menu

6. Clear unsuccessful logouts

7. Live Agent Status Summary

8. Live Agents Online Details

9. Call Monitoring

10. Help

11. Expand or minimise