ipSCAPE Administrator Workspace Home
Overview
The IPscape workspace is used by supervisors and managers to build and maintain customer engagement workflows and campaigns. The workspace module also provides access to Reporting and Quality Assurance capabilities.
Click on the items below to find out more about:
Dashboard
The Workspace landing page upon user login.
The dashboard consists of the following:
Workspace main menu
Search for an agent by name
Global search
User Menu
Clear unsuccessful logouts
Live Agent Status Summary
Live Agents Online Details
Call Monitoring
Help
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