Administration
Overview
The Administration menu provides the following modules:
The Agents module allows you to create and manage agent profiles, where an agent is a contact centre employee who is responsible for external interactions, and who is registered to use the Agent Toolbar as their communications interface. | |
The Notifications module allows you to broadcast notification messages throughout the Workspace, Agent Toolbar or to a specific Agent. The notifications are presented to people when they login to the Workspace, Toolbar, or both as specified when the notification is created. | |
The Settings module allows you to configure the organisation-wide settings for the contact centre. | |
Allows you to group users and agents, assign campaigns & pause reasons at the team level. | |
The Users module allows you to create and manage workspace user profiles. | |
Roles enables you to setup roles that have specific permissions and assign them to workspace users. |