This section of the Knowledge Hub hosts release notes and contain details of:
New Features
Improvements to existing features
Bug fixes
Date | Release | Highlights | Download full notes |
|---|
April 2026 | 8.51 | New Features, Improvements & Changes: Bug fixes |
Release Notes - 8.51.pdf |
March 2026 | 8.50 | New Features, Improvements & Changes: Bug fixes |
Release Notes - 8.50.pdf |
March 2026 | 8.49 | Bug fixes including: Fixed an issue where GET /v3.0/leads/{leadid} returned 400 Bad Request with the error message "Invalid Lead Id" for non-existent leads.
It now correctly returns 404 Not Found with the error message "No lead with the requested ID". Fixed an issue where the first agent was incorrectly placed on hold when the second agent hung up after a call transfer. Fixed an issue where the ‘Totals’ field in the ‘Agent by Agent’ report displayed incorrect values.
CTI Integration File updates |
Release Notes - 8.49.pdf |
February 2026 | 8.48 | New Features, Improvements & Changes: Bug fixes CTI Integration File updates |
Release Notes - 8.48.pdf |
December 2025 | 8.47 | New Features, Improvements & Changes: Bug fixes CTI Integration File updates |
Release Notes - 8.47.pdf |
November 2025 | 8.46 | New Features, Improvements & Changes: Bug fixes CTI Integration File updates |
Release Notes - 8.46.pdf |
October 2025 | 8.45 | Bug fixes CTI Integration File updates |
Release Notes - 8.45.pdf |
October 2025 | 8.44 | New Features, Improvements & Changes including: Improvement to the Call Transcription and Summarisation feature to allow users to generate transcriptions and summaries for one or multiple in the calls module Improvement to the QA Module to include transcripts where they are available Improvement to the /v3.0/leads/bulk/ API endpoint to increase the limit for the file size to 20MB Reporting enhancements Security enhancement for Vault passwords
Bug fixes |
Release Notes - 8.44.pdf |
September 2025 | 8.43 | New Features, Improvements & Changes including: Two new fields have been added to API endpoint - GET /v3.0/leads/lists/{listId} which will provide additional summary information about the leads within a lead list Improvements to Call Transcription and Summarisation to allow users to generate call transcriptions and summaries directly from a call recording as needed
Bug fixes |
Release Notes - 8.43.pdf |
August 2025 | 8.42 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.42.pdf |
July 2025 | 8.41 | New Features, Improvements & Changes including: A new API endpoint - [POST] Activity /Email has been
introduced in this release, which will enable users to send
outbound emails Click to Call Feature - WebRTC channels are voice capable channels enabling customer web-calls directly via WebRTC without plugins from a website or application
Bug fixes |
Release Notes - 8.41.pdf |
July 2025 | 8.40 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.40.pdf |
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