IPscape CTI Integration Change Log

v1.0.6

12 Dec 2024

https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.6.min.js

v1.0.9

21 Mar 2025

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.9.min.js

v1.0.3

10 Jul 2024

https://developer.onipscape.com/integrations/8.19/zendesk/ips-zd-integration.v1.0.3.min.js

v1.0.3

20 Jun 2024

https://developer.onipscape.com/integrations/8.19/servicenow/ips-snow-integration.v1.0.3.min.js

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.9.min.js

Added:

• Nothing added.

Changed:

• Addressed a bug that stops a new entity (contact) being created when the screen pop search is unable to find a match and addNewRecordis set to true in the config. With the fix in place, if the search query does not return a response, a new record will be created and a form will open to allow the agent to fill in the details. This new record will then be recorded against the call record.

Removed:

• Nothing removed

https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.6.min.js

Added:

• Added useSearchSpread option to the config. When set to true, restores the CTI v7 seach and pop behaviour of sending the phone number in more than one format as a search query to Salesforce when handling inbound calls. For example the query string will look like: 0298980000 OR +61298980000.

Changed:

• Includes a bug fix to address issues with Autowrap that causes two events to fire resulting in the automated wrap failing.

Removed:

• Nothing removed

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.8.min.js

Added:

• Nothing added.

Changed:

• Includes a bug fix to address issues with Autowrap that causes two events to fire resulting in the automated wrap failing.

Removed:

• Nothing removed

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.7.min.js

Added:

• Nothing added.

Changed:

• Added a label parameter to the entity definition in the config JSON. This allows you to nominate which field to use as the label in the dropdown.

Removed:

• Nothing removed

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.6.min.js

Added:

• Nothing added.

Changed:

• Refined the handling of multiple tabs

• Improved the reliability of related objects handling.

Removed:

• Removed the lifecycle queue solution introduced in the previous version as it was proving problematic in some browsers.

https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.5.min.js

Added:

• Nothing added.

Changed:

• Refined the handling of multiple tabs

• Improved the reliability of related objects handling.

Removed:

• Removed the lifecycle queue solution introduced in the previous version as it was proving problematic in some browsers.

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.5.min.js

Added:

• Lifecycle queue - utilise the queue to allow lifecycle events to cycle completely before the next event. Address the issue where hangup is overwritten by wrap and where calls in queue collide with calls in wrap.

• Event handling when CTI is open on multiple tabs. This change stops call screen pop happening on all browser tabs. The screen pop interaction will only happen on the last tab to have focus or if the CTI is visible in two side-by-side windows, in this case they will both receive the screen pop event as they are both visible.

Changed:

• Fixed an issue where the related fields were not being populated correctly after a page refresh.

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.4.min.js

Added:

• Lifecycle queue - utilise the queue to allow lifecycle events to cycle completely before the next event. Address the issue where hangup is overwritten by wrap and where calls in queue collide with calls in wrap.

• Event handling when CTI is open on multiple tabs. This change stops call screen pop happening on all browser tabs. The screen pop interaction will only happen on the last tab to have focus or if the CTI is visible in two side-by-side windows, in this case they will both receive the screen pop event as they are both visible.

Changed:

• Fixed an issue where the related fields were not being populated correctly after a page refresh.

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/zendesk/ips-zd-integration.v1.0.3.min.js

Added:

• onCallFailed handler - failed calls should trigger call-hangup

• onOpenInteraction handler - opening a recovered interaction should find existing ticket

Changed:

• Addressed the end of call data reliability. This includes wrap code, durations, etc. 

   To this end we have added a few fields into the call data that you can map from. This includes:

  • callDurationInSeconds: interaction.activity.callDurationInSeconds

  • callDurationInMinutes: interaction.activity.callDurationInMinutes

  • callDisposition object that contains:

    • description: interaction.wrapData.callDisposition.description

    • statusCode: interaction.wrapData.callDisposition.statusCode

•  Changed the sequence of events so if you happen to “map” a mandatory field, your mapping will overwrite that field. So, for example you could overwrite the “subject” line by creating a data map entry for that if you wished.

• Changes in searchAndScreenPop: No longer formatting a query based on phone number types. Search parameter taken directly from the screenPop configuration item. Recommend if using phone should set formatting to national for more reliable search & pop.

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.3.min.js

Added:

• Nothing Added

Changed:

• Addressed the end of call data reliability. This includes wrap code, durations, etc. 

   To this end we have added a few fields into the call data that you can map from. This includes:

  • callDurationInSeconds: interaction.activity.callDurationInSeconds

  • callDurationInMinutes: interaction.activity.callDurationInMinutes

  • callDisposition object that contains:

    • description: interaction.wrapData.callDisposition.description

    • statusCode: interaction.wrapData.callDisposition.statusCode

•  Changed the sequence of events so if you happen to “map” a mandatory field, your mapping will overwrite that field. So, for example you could overwrite the “subject” line by creating a data map entry for that if you wished.

• Changes in searchAndScreenPop: No longer formatting a query based on phone number types. Search parameter taken directly from the screenPop configuration item. Recommend if using phone should set formatting to national for more reliable search & pop.

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.4.min.js

Added:

• Nothing Added

Changed:

• Addressed the end of call data reliability. This includes wrap code, durations, etc. 

   To this end we have added a few fields into the call data that you can map from. This includes:

  • callDurationInSeconds: interaction.activity.callDurationInSeconds

  • callDurationInMinutes: interaction.activity.callDurationInMinutes

  • callDisposition object that contains:

    • description: interaction.wrapData.callDisposition.description

    • statusCode: interaction.wrapData.callDisposition.statusCode

   

  Changed the sequence of events so if you happen to “map” a mandatory field, your mapping will overwrite that field. So, for example you could overwrite the “subject” line by creating a data map entry for that if you wished.

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.3.min.js

Added:

• Nothing Added

Changed:

• Updated SDK to v1.0.8

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.2.min.js

Added:

• Nothing Added

Changed:

• Updated SDK to v1.0.8

• Fixed issue where related items not cleared from previous interaction

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/servicenow/ips-snow-integration.v1.0.3.min.js

Added:

• Nothing Added

Changed:

• Updated SDK to v1.0.8

Removed:

• Nothing Removed

https://developer.onipscape.com/integrations/8.19/zendesk/ips-zd-integration.v1.0.2.min.js

Added:

• Nothing Added

Changed:

• Updated SDK to v1.0.8

Removed:

• Nothing Removed