ipSCAPE Release Notes

December 2024

8.31

New Features, Improvements & Changes including:

• Call Transcription and Call Summaries

• Dynamics CTI:

  • Improvement to adding custom entities

  • Control display of call record after call completion

• Salesforce CTI:

  • Extend search criteria for phone numbers

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.31.pdf

November 2024

8.30

New Features, Improvements & Changes including:

• Identity Management using SCIM

• Login security improvements

• Platform API - Agent Notes

• Calls Module UI changes

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.30.pdf

October 2024

8.29

Bug fixes

Latest Integration files for supported CRMs (https://knowledgehub.ipscape.com/Workspace/ipSCAPE-CTI-Integration-Change-Log.2254667793.html)

Release Notes - 8.29.pdf

October 2024

8.28

New Features, Improvements & Changes including:

• Branding updates

Bug fixes

• CTI Adapter

• Platform API

Latest Integration files for supported CRMs

Release Notes - 8.28.pdf

September 2024

8.27

New Features, Improvements & Changes including:

• Agent Assistance feature now available in CTI

• Improved toaster messages for failed calls

• Platform API – Start/Stop Call recording

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.27.pdf

August 2024

8.26

New Features, Improvements & Changes including:

• Single Sign-on (SSO) configuration in Workspace and addition of Okta as a provider

• Branding updates

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.26 (1).pdf

August 2024

8.25

New Features, Improvements & Changes including:

• Platform API Improvements:

  • Leads:

    • Improved the performance and reliability of the create lead end point

    • Introduced a new leads/bulk/{uuid}/reprocess endpoint which can be used to reprocess bulk lead loads stuck in accepted status.

  • Web Connect for CTI – Introduced new functionality for CTI users, to launch ‘Web Connect’ within the existing CTI window browser page. This feature will improve the user experience and address the browser changes regarding storage-partitioning.

Bug fixes

Release Notes - 8.25.pdf

July 2024

8.24

New Features, Improvements & Changes including:

• Reporting enhancements

Bug fixes

Release Notes - 8.24.pdf

June 2024

8.23

New Features, Improvements & Changes including:

• Platform API improvements

• MPIQ reporting improvements

Bug fixes

Release Notes - 8.23.pdf

May 2024

8.22

New Features, Improvements & Changes including:

• Email inbox sync functionality improvement

• API token improvements

• MPIQ reporting improvements

• Changes to Text to Speech (TTS) module

Bug fixes

Release Notes - 8.22.pdf

May 2024

8.21

New Features, Improvements & Changes including:

• Organizational Password Settings Improvements

• Integration with Microsoft Entra ID Improvements

• Email Threads Improvements

Bug Fixes

Release Notes - 8.21.pdf

April 2024

8.20

New Features, Improvements & Changes including:

• Agent Phonebook

• Organisation Settings improvements

• Bulk Lead Import API endpoint

Bug Fixes

Release Notes - 8.20.pdf

March 2024

8.19

New Features, Improvements & Changes:

• Passive Convert to Outbound

Bug Fixes

Release Notes - 8.19.pdf

February 2024

8.18

New Features, Improvements & Changes
Bug Fixes

Release Notes - 8.18.pdf

January 2024

8.17

New Features, Improvements & Changes

Release Notes - 8.17.pdf

November 2023

8.16

New Features, Improvements & Changes
Bug Fixes

Release Notes - 8.16.pdf

October 2023

8.15

New Features, Improvements & Changes
Bug Fixes

Release Notes - 8.15.pdf

August 2023

8.14

New Features, Improvements & Changes
Bug Fixes

Release Notes - 8.14.pdf

July 2023

8.13

New Features, Improvements & Changes
Bug Fixes

Release Notes - 8.13.pdf

June 2023

8.12

Azure Contact Directory Feature

Release Notes - 8.12.pdf

May 2023

8.11

New Features, Improvements & Changes
Bug Fixes

Release Notes - 8.11.pdf

May 2023

8.10

Improvements & Bug Fixes

Release Notes - 8.10.pdf

March 2023

8.9

Release Notes - 8.9 (Updated with Hotfixes).pdf

February 2023

8.8

Updates made to backend components to improve performance and stability.

Release Notes - 8.8.pdf

November 2022

8.7

Release Notes - 8.7 _Updated 8DEC2022.pdf

October 2022

8.6

New Features & Improvements,
Bug Fixes

Release Notes - 8.6.pdf

September 2022

8.5

New Features & Improvements,
Bug Fixes

Release Notes - 8.5.pdf

September 2022

8.4

New Features & Improvements,
Bug Fixes

Release Notes - 8.4.pdf

August 2022

8.3.2

Bug Fixes

Release Notes - 8.3.2.pdf

August 2022

8.3.1

New Features & Improvements,
Bug Fixes,
Features Depreciated

Release Notes - 8.3.1.pdf

July 2022

8.3

New Features & Improvements,
Bug Fixes,
Features Depreciated

Release Notes - 8.3.0.pdf

May 2022

8.2

New Features & Improvements,
Bug Fixes,
Features Depreciated

Release Notes - 8.2.0.pdf

February 2022

8.1

New Features & Improvements,
Bug Fixes,
Features Depreciated

Release Notes - 8.1.0.pdf