ipSCAPE Release Notes

This section of the Knowledge Hub hosts release notes and contain details of:

New Features
Improvements to existing features
Bug fixes

Looking for ipSCAPE Vault Release Notes? Find them here: Vault Release Notes

Date	Release	Highlights	Download full notes
April 2025	8.36	New Features, Improvements & Changes including: Agent Presence Trigger and API Bug fixes	Release Notes - 8.36.pdf
April 2025	8.35	New Features, Improvements & Changes including: Workspace improvement to allow search by wrap code in Email module Improved reporting for Chat Campaigns Agent name will now appear for Agent to Agent calls Bug fixes	Release Notes - 8.35.pdf
March 2025	8.34	New Features, Improvements & Changes including: Improved Transfer Pool functionality to allow assignment to multiple campaigns Workspace improvement for Agent Assistance UI/UX improvements for Workspace, CTI Adaptor and Agent Toolbar Bug fixes	Release Notes - 8.34.pdf
February 2025	8.33	New Features, Improvements & Changes including: Expanded bookmarks to include new bookmarks for Payment (using IPscape Pay), Call Recording Stop/Start, Transfers and Call Recording Pause Expanded filtering ability and display in the calls module for the new bookmarks UI/UX improvements for Workspace Bug fixes	Release Notes - 8.33.pdf
January 2025	8.32	New Features, Improvements & Changes including: UI/UX improvements for Agent Toolbar and CTI Email thread notification improvement for Agent Toolbar Bug fixes	Release Notes - 8.32.pdf
December 2024	8.31	New Features, Improvements & Changes including: Call Transcription and Call Summaries Dynamics CTI: Improvement to adding custom entities Control display of call record after call completion Salesforce CTI: Extend search criteria for phone numbers Bug fixes Latest Integration files for supported CRMs	Release Notes - 8.31.pdf
November 2024	8.30	New Features, Improvements & Changes including: Identity Management using SCIM Login security improvements Platform API - Agent Notes Calls Module UI changes Bug fixes Latest Integration files for supported CRMs	Release Notes - 8.30.pdf
October 2024	8.29	Bug fixes Latest Integration files for supported CRMs (https://knowledgehub.ipscape.com/Workspace/ipSCAPE-CTI-Integration-Change-Log.2254667793.html)	Release Notes - 8.29.pdf
October 2024	8.28	New Features, Improvements & Changes including: Branding updates Bug fixes CTI Adapter Platform API Latest Integration files for supported CRMs	Release Notes - 8.28.pdf
September 2024	8.27	New Features, Improvements & Changes including: Agent Assistance feature now available in CTI Improved toaster messages for failed calls Platform API – Start/Stop Call recording Bug fixes Latest Integration files for supported CRMs	Release Notes - 8.27.pdf
August 2024	8.26	New Features, Improvements & Changes including: Single Sign-on (SSO) configuration in Workspace and addition of Okta as a provider Branding updates Bug fixes Latest Integration files for supported CRMs	Release Notes - 8.26 (1).pdf
August 2024	8.25	New Features, Improvements & Changes including: Platform API Improvements: Leads: Improved the performance and reliability of the create lead end point Introduced a new leads/bulk/{uuid}/reprocess endpoint which can be used to reprocess bulk lead loads stuck in accepted status. Web Connect for CTI – Introduced new functionality for CTI users, to launch ‘Web Connect’ within the existing CTI window browser page. This feature will improve the user experience and address the browser changes regarding storage-partitioning. Bug fixes	Release Notes - 8.25.pdf
July 2024	8.24	New Features, Improvements & Changes including: Reporting enhancements Bug fixes	Release Notes - 8.24.pdf
June 2024	8.23	New Features, Improvements & Changes including: Platform API improvements MPIQ reporting improvements Bug fixes	Release Notes - 8.23.pdf
May 2024	8.22	New Features, Improvements & Changes including: Email inbox sync functionality improvement API token improvements MPIQ reporting improvements Changes to Text to Speech (TTS) module Bug fixes	Release Notes - 8.22.pdf
May 2024	8.21	New Features, Improvements & Changes including: Organizational Password Settings Improvements Integration with Microsoft Entra ID Improvements Email Threads Improvements Bug Fixes	Release Notes - 8.21.pdf
April 2024	8.20	New Features, Improvements & Changes including: Agent Phonebook Organisation Settings improvements Bulk Lead Import API endpoint Bug Fixes	Release Notes - 8.20.pdf

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