IPscape Release Notes

July 2026

8.54

Bug fixes including:

• Fixed an issue where preview and predictive callback leads were not shown to idle agents at the scheduled callback time until the agent changed their status.

• Fixed an issue where Agent Status did not update correctly when Pause Reasons were disabled.

• Fixed an issue where scheduled exceptions could not be set for some date formats.

• Fixed an issue where the auto-wrap timer showed the wrong time for agents using a time zone other than Sydney/Australia.

Release Notes - 8.54.pdf

June 2026

8.53

New Features, Improvements & Changes:

• Improvements to the Schedules Module - Exceptions can now be configured in 5-minute increments

• Improvements to Reports - A new Dialler Attempts report, ‘List by Date, Campaign List’ has been added.

Bug fixes

Release Notes - 8.53.pdf

May 2026

8.52

Bug fixes including:

• Fixed an issue in the Notifications module, where a
  notification could not be saved if the Organisation date
  display format was set to yyyy-mm-dd.

• Fixed an issue where voicemails processed through
  workflows that include a Select Campaign object were not
  linked with that campaign.

• Fixed an issue where agents were incorrectly allocated a
  Direct Indial Call after logging out when using a nonpersistent
  connection.

Release Notes - 8.52.pdf

April 2026

8.51

New Features, Improvements & Changes:

• UI View Improvements - rename of Dashboard to Home

• Pay module now allows creation of multiple currencies within the Workspace

Bug fixes

Release Notes - 8.51.pdf

March 2026

8.50

New Features, Improvements & Changes:

• Vault UI View Improvements

• Improvement to Schedules where user was able
  to set "To date" earlier than the "From date”.

Bug fixes

Release Notes - 8.50.pdf

March 2026

8.49

Bug fixes including:

• Fixed an issue where GET /v3.0/leads/{leadid} returned 400 Bad Request with the error message "Invalid Lead Id" for non-existent leads.
  It now correctly returns 404 Not Found with the error message "No lead with the requested ID".

• Fixed an issue where the first agent was incorrectly placed on hold when the second agent hung up after a call transfer.

• Fixed an issue where the ‘Totals’ field in the ‘Agent by Agent’ report displayed incorrect values.

CTI Integration File updates

Release Notes - 8.49.pdf

February 2026

8.48

New Features, Improvements & Changes:

• Enhancement to the WebRTC Channel Management

Bug fixes

CTI Integration File updates

Release Notes - 8.48.pdf

December 2025

8.47

New Features, Improvements & Changes:

• New fields added to Insights reporting:

  • Terminated By

  • Lead Phone Number Fields (Phone1, Phone2, Phone 3)

Bug fixes

CTI Integration File updates

Release Notes - 8.47.pdf

November 2025

8.46

New Features, Improvements & Changes:

• Improved Email Channel Management

Bug fixes

CTI Integration File updates

Release Notes - 8.46.pdf

October 2025

8.45

Bug fixes

CTI Integration File updates

Release Notes - 8.45.pdf

October 2025

8.44

New Features, Improvements & Changes including:

• Improvement to the Call Transcription and Summarisation feature to allow users to generate transcriptions and summaries for one or multiple in the calls module

• Improvement to the QA Module to include transcripts where they are available

• Improvement to the /v3.0/leads/bulk/ API endpoint to increase the limit for the file size to 20MB

• Reporting enhancements

• Security enhancement for Vault passwords

Bug fixes

Release Notes - 8.44.pdf

September 2025

8.43

New Features, Improvements & Changes including:

• Two new fields have been added to API endpoint - GET /v3.0/leads/lists/{listId} which will provide additional summary information about the leads within a lead list

• Improvements to Call Transcription and Summarisation to allow users to generate call transcriptions and summaries directly from a call recording as needed

Bug fixes

Release Notes - 8.43.pdf

August 2025

8.42

New Features, Improvements & Changes including:

• Enhancements to the Email Management Module

• Introduction of New Email Channel Type – Microsoft

  Exchange Online App

• UI Improvements in CTI

Bug fixes

Release Notes - 8.42.pdf

July 2025

8.41

New Features, Improvements & Changes including:

• A new API endpoint - [POST] Activity /Email has been
  introduced in this release, which will enable users to send
  outbound emails

• Click to Call Feature - WebRTC channels are voice capable channels enabling customer web-calls directly via WebRTC without plugins from a website or application

Bug fixes

Release Notes - 8.41.pdf

July 2025

8.40

New Features, Improvements & Changes including:

• View Usage is available for Schedules, allowing users to identify where a schedule is being used in Workflows

Bug fixes

Release Notes - 8.40.pdf