ipSCAPE Release Notes

April 2025

8.35

New Features, Improvements & Changes including:

• Workspace improvement to allow search by wrap code in Email module

• Improved reporting for Chat Campaigns

• Agent name will now appear for Agent to Agent calls

Bug fixes

Release Notes - 8.35.pdf

March 2025

8.34

New Features, Improvements & Changes including:

• Improved Transfer Pool functionality to allow assignment to multiple campaigns

• Workspace improvement for Agent Assistance

• UI/UX improvements for Workspace, CTI Adaptor and Agent Toolbar

Bug fixes

Release Notes - 8.34.pdf

February 2025

8.33

New Features, Improvements & Changes including:

• Expanded bookmarks to include new bookmarks for Payment (using IPscape Pay), Call Recording Stop/Start, Transfers and Call Recording Pause

• Expanded filtering ability and display in the calls module for the new bookmarks

• UI/UX improvements for Workspace

Bug fixes

Release Notes - 8.33.pdf

January 2025

8.32

New Features, Improvements & Changes including:

• UI/UX improvements for Agent Toolbar and CTI

• Email thread notification improvement for Agent Toolbar

Bug fixes

Release Notes - 8.32.pdf

December 2024

8.31

New Features, Improvements & Changes including:

• Call Transcription and Call Summaries

• Dynamics CTI:

  • Improvement to adding custom entities

  • Control display of call record after call completion

• Salesforce CTI:

  • Extend search criteria for phone numbers

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.31.pdf

November 2024

8.30

New Features, Improvements & Changes including:

• Identity Management using SCIM

• Login security improvements

• Platform API - Agent Notes

• Calls Module UI changes

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.30.pdf

October 2024

8.29

Bug fixes

Latest Integration files for supported CRMs (https://knowledgehub.ipscape.com/Workspace/ipSCAPE-CTI-Integration-Change-Log.2254667793.html)

Release Notes - 8.29.pdf

October 2024

8.28

New Features, Improvements & Changes including:

• Branding updates

Bug fixes

• CTI Adapter

• Platform API

Latest Integration files for supported CRMs

Release Notes - 8.28.pdf

September 2024

8.27

New Features, Improvements & Changes including:

• Agent Assistance feature now available in CTI

• Improved toaster messages for failed calls

• Platform API – Start/Stop Call recording

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.27.pdf

August 2024

8.26

New Features, Improvements & Changes including:

• Single Sign-on (SSO) configuration in Workspace and addition of Okta as a provider

• Branding updates

Bug fixes

Latest Integration files for supported CRMs

Release Notes - 8.26 (1).pdf

August 2024

8.25

New Features, Improvements & Changes including:

• Platform API Improvements:

  • Leads:

    • Improved the performance and reliability of the create lead end point

    • Introduced a new leads/bulk/{uuid}/reprocess endpoint which can be used to reprocess bulk lead loads stuck in accepted status.

  • Web Connect for CTI – Introduced new functionality for CTI users, to launch ‘Web Connect’ within the existing CTI window browser page. This feature will improve the user experience and address the browser changes regarding storage-partitioning.

Bug fixes

Release Notes - 8.25.pdf

July 2024

8.24

New Features, Improvements & Changes including:

• Reporting enhancements

Bug fixes

Release Notes - 8.24.pdf

June 2024

8.23

New Features, Improvements & Changes including:

• Platform API improvements

• MPIQ reporting improvements

Bug fixes

Release Notes - 8.23.pdf

May 2024

8.22

New Features, Improvements & Changes including:

• Email inbox sync functionality improvement

• API token improvements

• MPIQ reporting improvements

• Changes to Text to Speech (TTS) module

Bug fixes

Release Notes - 8.22.pdf

May 2024

8.21

New Features, Improvements & Changes including:

• Organizational Password Settings Improvements

• Integration with Microsoft Entra ID Improvements

• Email Threads Improvements

Bug Fixes

Release Notes - 8.21.pdf

April 2024

8.20

New Features, Improvements & Changes including:

• Agent Phonebook

• Organisation Settings improvements

• Bulk Lead Import API endpoint

Bug Fixes

Release Notes - 8.20.pdf