This section of the Knowledge Hub hosts release notes and contain details of:
New Features
Improvements to existing features
Bug fixes
Date | Release | Highlights | Download full notes |
|---|
October 2025 | 8.44 | New Features, Improvements & Changes including: Improvement to the Call Transcription and Summarisation feature to allow users to generate transcriptions and summaries for one or multiple in the calls module Improvement to the QA Module to include transcripts where they are available Improvement to the /v3.0/leads/bulk/ API endpoint to increase the limit for the file size to 20MB Reporting enhancements Security enhancement for Vault passwords
Bug fixes |
Release Notes - 8.44.pdf |
September 2025 | 8.43 | New Features, Improvements & Changes including: Two new fields have been added to API endpoint - GET /v3.0/leads/lists/{listId} which will provide additional summary information about the leads within a lead list Improvements to Call Transcription and Summarisation to allow users to generate call transcriptions and summaries directly from a call recording as needed
Bug fixes |
Release Notes - 8.43.pdf |
August 2025 | 8.42 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.42.pdf |
July 2025 | 8.41 | New Features, Improvements & Changes including: A new API endpoint - [POST] Activity /Email has been
introduced in this release, which will enable users to send
outbound emails Click to Call Feature - WebRTC channels are voice capable channels enabling customer web-calls directly via WebRTC without plugins from a website or application
Bug fixes |
Release Notes - 8.41.pdf |
July 2025 | 8.40 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.40.pdf |
June 2025 | 8.39 | New Features, Improvements & Changes including: View Usage is available for Email Channels, allowing users to identify where a channel is being used Improved navigation for Transfer Pools Introduced the ability to export QA results for multiple campaigns
Bug fixes |
Release Notes - 8.39.pdf |
May 2025 | 8.37 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.37.pdf |
April 2025 | 8.36 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.36.pdf |
April 2025 | 8.35 | New Features, Improvements & Changes including: Workspace improvement to allow search by wrap code in Email module Improved reporting for Chat Campaigns Agent name will now appear for Agent to Agent calls
Bug fixes |
Release Notes - 8.35.pdf |
March 2025 | 8.34 | New Features, Improvements & Changes including: Improved Transfer Pool functionality to allow assignment to multiple campaigns Workspace improvement for Agent Assistance UI/UX improvements for Workspace, CTI Adaptor and Agent Toolbar
Bug fixes |
Release Notes - 8.34.pdf |
February 2025 | 8.33 | New Features, Improvements & Changes including: Expanded bookmarks to include new bookmarks for Payment (using IPscape Pay), Call Recording Stop/Start, Transfers and Call Recording Pause Expanded filtering ability and display in the calls module for the new bookmarks UI/UX improvements for Workspace
Bug fixes |
Release Notes - 8.33.pdf |
January 2025 | 8.32 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.32.pdf |
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