Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
|
Report |
Description |
|---|---|
|
List Penetration by List |
This report can be used to track how many contacts on a lead list have been called and how many have been completed. |
The fields included in the dataset are:
|
Field |
Description |
|---|---|
|
% Complete |
This is calculated as (Total Completed divided by the Number of leads in the list)*100 |
|
Agent Callbacks |
The number of leads on the list that will be called back by the dialler and offered to a particular agent |
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Call Attempts |
The number of call attempts made from the list |
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Call Back |
Agent Callbacks + Queue Callbacks |
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Campaign |
The name of the campaign to which the list belongs. |
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Completed |
The number of leads on the list that received a Complete-enabled wrap code |
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Completes SBD Match Count |
The number of leads on the list that received a Complete-enabled wrap code which are matched to the SBD score |
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Completes SBD Match Rate |
The percentage of leads on the list that received a Complete-enabled wrap code which are matched to the SBD score |
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Contacts |
The number of leads on the list that received a Contact-enabled wrap code |
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Contacts SBD Match Count |
The number of leads on the list that received a Contact-enabled wrap code which are matched to the SBD score |
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Contacts SBD Match Rate |
The percentage of leads on the list that received a Contact-enabled wrap code which are matched to the SBD score |
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Dialler Bucket |
The number of uncompleted leads on the list that the dialler is currently calling |
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Leads Added |
The number of leads in the list |
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List |
The name of the list |
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New Records |
The number of leads on the list that have New Record as the wrap code and that haven’t yet been called |
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Not Completed |
The number of leads on the list that are marked as not completed or remaining leads |
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Other Outcomes |
The number of leads on the list that have: New Record, Telco Error, Abandoned, Busy, No Answer, Answer Machine, or Dialler Hang Up as the wrap code |
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Queue Callbacks |
The number of leads on the list that will be called back by the dialler |
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Sales |
The number of leads on the list that received a Sale-enabled wrap code |
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Sales SBD Match Count |
The number of leads on the list that received a Sale-enabled wrap code which are matched to the SBD score |
|
Sales SBD Match Rate |
The percentage of leads on the list that received a Contact-enabled wrap code which are matched to the SBD score |