Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
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Dialler Attempts by Date, Campaign, List |
This is a summary report in which each row contains dialler outcomes totals and percentages for one day in one campaign using one list. |
The fields included in the dataset are:
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Field |
Description |
|---|---|
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Abandoned |
The number of calls that have Abandoned as the dialler outcome |
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Abandoned % |
The percentage of calls that have Abandoned as the dialler outcome |
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Added Leads |
The number of leads in the list |
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Agent Interactions |
The number of agent interactions for that day for that campaign using that list |
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Answered |
The number of calls that have Answered as the dialler outcome |
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Answered % |
The percentage of calls that have Answered as the dialler outcome |
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Answering Machine |
The number of calls that have Answering Machine as the dialler outcome |
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Answering Machine % |
The percentage of calls that have Answering Machine as the dialler outcome |
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Busy |
The number of calls that have Busy as the dialler outcome |
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Busy % |
The percentage of calls that have Busy as the dialler outcome |
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Campaign |
The name of the campaign to which the list belongs. This field can be used to filter the results. |
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Cancelled |
The number of calls that have Cancelled as the dialler outcome |
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Cancelled % |
The percentage of calls that have Cancelled as the dialler outcome |
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Completes |
The number of answered calls that received a Complete enabled wrap code |
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Contacts |
The number of answered calls that received a Contact enabled wrap code |
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Date |
The date on which the data was recorded. This field can be used to filter the results. |
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Dialler Attempts |
The number of call attempts made from the list |
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Dialler Hang Up |
The number of calls that have Dialler Hang Up as the dialler outcome |
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Dialler Hangup % |
The percentage of calls that have Dialler Hang Up as the dialler outcome |
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Disconnected |
The number of calls that have Disconnected as the dialler outcome |
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Disconnected % |
The percentage of calls that have Disconnected as the dialler outcome |
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List |
The name of the list |
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No Answer |
The number of calls that have No Answer as the dialler outcome |
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No Answer % |
The percentage of calls that have No Answer as the dialler outcome |
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Sales |
The number of answered calls that received a Sale enabled wrap code |
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SBD Match Rate ( % ) |
The percentage of calls where the Skills Based Dialling score is matched |
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SBD Match Count |
The total count of calls where the Skills Based Dialling score is matched |
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Telco Error |
The number of calls that have Telco Error as the dialler outcome |
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Telco Error % |
The percentage of calls that have Telco Error as the dialler outcome |