Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
|
Report Name |
Description |
|---|---|
|
Billing: Agents Stats by Date |
This report summarises the agent log in statistics for each day in the reporting period. |
|
Billing: Agent Stats by Month |
This report summarises the agent log in statistics for each month in the reporting period. |
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Billing Agent Stats Ungrouped |
This report details the agent log in activities for the reporting period. |
The fields included in this dataset are:
|
Field |
Description |
|---|---|
|
Date Time |
Timestamp in Date/Time format |
|
Month |
Timestamp in Month/Year format |
|
Date |
Timestamp in Date format |
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Hour |
Timestamp in Hour of the Day format |
|
Concurrently Log In |
The maximum number of agents logged in concurrently |
|
Active Accounts |
The maximum number of active agents |
|
Unique Log In |
The number of unique agents logged in |