Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop down selection list.
The report templates that are based on this dataset include:
|
Report |
Description |
|---|---|
|
Dialler Current by Hour |
This report provides data on dialler outcomes for the current day grouped by the hour. |
The fields included in this dataset are:
|
Field |
Description |
|---|---|
|
Abandoned |
The number of calls that have Abandoned as the dialler outcome |
|
Answering Machine |
The number of calls that have Answering Machine as the dialler outcome |
|
Busy |
The number of calls that have Busy as the dialler outcome |
|
Call Back Agent |
The number of leads that were added to an agent callback queue in the period |
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Call Back Queue |
The number of leads that were added to a campaign callback queue in the period |
|
Call Date |
The date on which the call was dialled |
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Dialler Call Hour |
This 60 minutes interval e.g. 14:00 to 15:00 for the report row |
|
Dialler Hangup |
The number of calls that have Dialler Hangup as the dialler outcome |
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Disconnected |
The number of calls that have Disconnected as the dialler outcome |
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New Record |
This number of leads that were called for the first time during the 60 minute period |
|
No Answer |
The number of calls that have No Answer as the dialler outcome |
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Telco Error |
The number of calls that have Telco Error as the dialler outcome |
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Total Available |
This total number of calls dialled in the 60 minute period |