Overview
This report provides data on the different ways an interaction is summarized for a specified agent.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agents dataset from the database.
This is a summary report with one line per agent.
Filtering is available by:
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Filter |
Recommendation |
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Campaign |
Select the name of the campaign(s) you wish to be included in the report. |
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Agent |
Select the name of the agent(s) you wish to be included in the report. |
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Call Direction |
Choose between IN or OUT. |
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Timestamp |
Refer to the Timestamp Report Filters for an explanation of these filters.
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