Overview
The following call results-based report templates provide dialler statistics for outbound voice campaigns:
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Report Name |
Report Description |
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This report can be used to track conformance to Statutory Regulations in regard to Abandoned Calls. |
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This report provides the details on the most recent calls attempted by the dialler. |
Fields included in each report:
Legend
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Symbol |
Description |
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The field is included in the report by default |
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The field is not included in the report by default but may be added |
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The field is available as a filter to the report |
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Field |
Dialler Progress Ungrouped |
Call Results by Compliance |
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Abandoned |
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Abandoned Calls Rate |
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Agent |
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AMD False Positives |
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AMD False Positives Rate |
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Answering Machine |
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Assumed Abandoned Calls |
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Assumed Total Live Calls |
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Call ID |
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Campaign |
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Completes |
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Compound Abandon Rate |
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Connected Calls |
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Contacts |
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Dial Date and Time |
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Lead ID |
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Phone/DNIS |
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Sales |
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Status |
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