Overview
This wallboard report provides data on the activities and call outcomes within an inbound campaign.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
The wallboard uses the Activities dataset from the database.
This is a summary report with one row per campaign when shown as a grid.
Filtering is available by:
|
Filter |
Recommendation |
|
Campaign |
It is recommended that you limit the campaigns included in this report to currently or very recently active inbound campaigns. |
|
Call Direction |
The available options are: in, out, unknown. The default setting is In. |
|
Call Type |
The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound. |
|
Activity Status |
The available status options are: in queue (1), answered (3), voicemail (4), abandoned (5), diverted (8), auto callback (12), cancelled (13), in workflow (14) It is recommended that you do not filter on activity status. |
|
Timestamp |
Refer to the Timestamp Report Filters for an explanation of these filters. The default setting for this report is: To Date 8 hours. |
