Call Results-based Report Templates
Overview
The following call results-based report templates provide dialler statistics for outbound voice campaigns:
Report Name | Report Description |
This report can be used to track conformance to Statutory Regulations in regard to Abandoned Calls. | |
This report provides the details on the most recent calls attempted by the dialler. |
Fields included in each report:
Legend
Symbol | Description |
| The field is included in the report by default |
| The field is not included in the report by default but may be added |
| The field is available as a filter to the report |
Field | Dialler Progress Ungrouped | Call Results by Compliance |
Abandoned |
|
|
Abandoned Calls Rate |
|
|
Agent |
|
|
AMD False Positives |
|
|
AMD False Positives Rate |
|
|
Answering Machine |
|
|
Assumed Abandoned Calls |
|
|
Assumed Total Live Calls |
|
|
Call ID |
|
|
Campaign |
|
|
Completes |
|
|
Compound Abandon Rate |
|
|
Connected Calls |
|
|
Contacts |
|
|
Dial Date and Time |
|
|
Lead ID |
|
|
Phone/DNIS |
|
|
Sales |
|
|
Status |
|
|