This report provides summarised data on agent-contact interactions grouped by date and then by agent.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agents dataset from the database.
Filtering is available by:
Select the name of the campaign(s) you wish to be included in the report.
Select the name of the agent(s) you wish to be included in the report.
Refer to the Timestamp Report Filters for an explanation of these filters.