List Penetration-based Report Template
Overview
The leads ungrouped report template is used to track how many contacts on a lead list have been called and how many have been completed.
The Lead Dataset is a predefined query on the Contact Centre database.
The one such template is:
Report Name | Report Description |
This report can be used to track how many contacts on a lead list have been called and how many have been completed. |
Fields included in this report:
Legend
Symbol | Description |
| The field is included in the report by default |
| The field is not included in the report by default but may be added |
| The field is available as a filter to the report |
Field | List Penetration by List |
|---|---|
% Complete |
|
Agent Callbacks |
|
Call Attempts |
|
Call back |
|
Campaign |
|
Completed |
|
Contacts |
|
Dialler Bucket |
|
Leads Added |
|
List |
|
New Records |
|
Not Completed |
|
Other Outcomes |
|
Queue Callbacks |
|
Sales |
|