Overview
The leads ungrouped report template is used to track how many contacts on a lead list have been called and how many have been completed.
The Lead Dataset is a predefined query on the Contact Centre database.
The one such template is:
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Report Name |
Report Description |
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This report can be used to track how many contacts on a lead list have been called and how many have been completed. |
Fields included in this report:
Legend
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Symbol |
Description |
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The field is included in the report by default |
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The field is not included in the report by default but may be added |
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The field is available as a filter to the report |
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Field |
List Penetration by List |
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% Complete |
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Agent Callbacks |
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Call Attempts |
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Call back |
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Campaign |
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Completed |
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Contacts |
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Dialler Bucket |
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Leads Added |
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List |
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New Records |
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Not Completed |
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Other Outcomes |
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Queue Callbacks |
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Sales |
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