Billing: Agent Hours Ungrouped
Overview
This report provides details of the actions and statuses of one or more agents for a specified period.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agent History dataset from the database.
This report has the potential to include a very large amount of data and to seriously degrade the performance of the contact centre while the report is being generated. Please exercise care when first creating this report by sensible selection of filters.
Filtering is available by:
Filter | Recommendation |
Agent | There is no default filter set on this field |
Call Direction | There is no default filter set on this field |
Call Type | There is no default filter set on this field |
Agent Actions | There is no default filter set on this field |
Timestamp | Refer to the Timestamp Report Filters for an explanation of these filters. |
