Billing: Agent Hours By Agent
Overview
This report summarises the status durations for one or more agents for a specified period.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agent History dataset from the database.
It is a summary report with one line per agent.
Filtering is available by:
Filter | Recommendation |
Campaign | There is no default filter set on this field |
Agent | There is no default filter set on this field |
Call Direction | There is no default filter set on this field |
Call Type | There is no default filter set on this field |
Timestamp | Refer to the Timestamp Report Filters for an explanation of these filters. The default setting for this report is: Last Month |
