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Agent Statistics-based Report Templates

Overview

The Agent Statistics report templates provide both detail and summary reports on agent log on statistics.

They are:

Report

Description

Billing: Agents Stats by Date

This report summarises the agent log in statistics for each day in the reporting period.

Billing: Agent Stats by Month

This report summarises the agent log in statistics for each month in the reporting period.

Billing Agent Stats Ungrouped

This report details the agent log in activities for the reporting period.

  Fields included in each report:

Legend

Symbol

Description

(green star)

The field is included in the report by default

(star)

The field is not included in the report by default but may be added

 

The field is available as a filter to the report

Field

Billing: Agent Stats
by Date

Billing: Agent Stats
by Month

Billing: Agent Stats
Ungrouped

Date Time

(green star)

 

(green star)

Month

 

(green star)

 

Date

 

 

 

Hour

 

 

 

Concurrently Log In

(green star)

(green star)

(green star)

Active Accounts

(green star)

(green star)

(green star)

Unique Log In

(green star)

(green star)

 

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