Workflow Activity-based Report Template
Overview
This report provides information on incoming calls and their progression through the workflow until answered or terminated.
This report uses the Workflow Activities dataset from the database.
The one such template is:
Report Name | Report Description |
This is a detail report with one line per Workflow activity. |
Fields included in each report:
Legend
Symbol | Description |
| The field is included in the report by default |
| The field is not included in the report by default but may be added |
| The field is available as a filter to the report |
Field | Workflow Activity Ungrouped |
Activity ID |
|
Campaign |
|
Data Label |
|
Date Time |
|
DNIS |
|
Interaction ID |
|
Workflow Data |
|
Wrap Code |
|
Legend
Symbol | Description |
● | The field is included in the report by default |
○ | The field is not included in the report by default but may be added |
| The field is available as a filter to the report |