Overview
The dialler attempts report template is used to report on the performance of the dialler for one campaign for one day.
The one such template is:
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Report |
Description |
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This is a summary report in which each row contains dialler outcomes totals and percentages for one day in one campaign using one list. |
Fields included in this report:
Legend
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Symbol |
Description |
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The field is included in the report by default |
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The field is not included in the report by default but may be added |
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The field is available as a filter to the report |
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Field |
Dialler Attempts by Date, Campaign, List |
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Abandoned |
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Abandoned % |
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Added Leads |
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Agent Interactions |
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Answered |
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Answered % |
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Answering Machine |
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Answering Machine % |
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Busy |
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Busy % |
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Campaign |
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Cancelled |
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Cancelled % |
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Completes |
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Contacts |
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Date |
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Dialler Attempts |
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Dialler Hang Up |
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Dialler Hangup % |
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Disconnected |
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Disconnected % |
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List |
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No Answer |
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No Answer % |
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Sales |
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Telco Error |
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Telco Error % |
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