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Dialler Attempts-based Report Template

Overview

The dialler attempts report template is used to report on the performance of the dialler for one campaign for one day.

The one such template is:

Report

Description

Dialler Attempts by Date, Campaign, List

This is a summary report in which each row contains dialler outcomes totals and percentages for one day in one campaign using one list.

 Fields included in this report:

Legend

Symbol

Description

(green star)

The field is included in the report by default

(star)

The field is not included in the report by default but may be added

 

The field is available as a filter to the report

Field

Dialler Attempts by Date, Campaign, List

Abandoned

(green star)

Abandoned %

(green star)

Added Leads

(green star)

Agent Interactions

(green star)

Answered

(green star)

Answered %

(green star)

Answering Machine

(green star)

Answering Machine %

(green star)

Busy

(green star)

Busy %

(green star)

Campaign

(green star)

Cancelled

(green star)

Cancelled %

(green star)

Completes

(green star)

Contacts

(green star)

Date

(green star)

Dialler Attempts

(green star)

Dialler Hang Up

(green star)

Dialler Hangup %

(green star)

Disconnected

(green star)

Disconnected %

(green star)

List

(green star)

No Answer

(green star)

No Answer %

(green star)

Sales

(green star)

Telco Error

(green star)

Telco Error %

(green star)

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