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The Payment Card Industry Data Security Standard (PCI DSS) provides security for credit card transactions.

ipSCAPE Pay is a payment solution which enables call centre Agents to process payment transactions with credit card information over the phone in a secure, PCI DSS compliant manner. 

ipSCAPE Pay integrates with a third-party payment provider to complete the payment and provides features such as:

  • Capturing card details to process payments immediately or tokenise the card for future billing

  • Reduces the risk of accepting card payments over the phone- call recordings are automatically paused and sensitive information is masked to protect customer payment data

1. Supported Merchants

Last updated: March 2023


  • Bambora

  • Blackbaud

  • Braintree

  • BPOINT (Commonwealth Bank)

  • CyberSource

  • EWay

  • Ezidebit

  • Fat Zebra

  • Flo2Cash

  • Ogone (Igenico)

  • NAB Transact Customer Management API

  • Novatti

  • PayDock

  • Secure Co

  • SecurePay


  • Qvalent (Westpac)

  • WindCave

2. Setting up an ipSCAPE Pay Merchant

To configure ipSCAPE PAY, a User must first Create a new payment method:

  • Select ipSCAPE Pay from the Integration menu in Workspace

Once selected you will be presented with the following screen:

A new Merchant Account can be added using the Create new payment method button. When selected, the user will be presented with the following screen:




This is the name of the Merchant Account that will be displayed when using ipSCAPE


This is the country of the Merchant Account


Name of the Financial institution of the Provider Merchant.

Once selected from the dropdown, fields will appear below to configure the provider. These will vary depending on the Merchant selected.

Payment Type

Pre-Auth should be used to "authorise" a transaction so that payment is held but is not taken from the customers account

Purchase should be selected if you want the payment amount to be taken from the customers bank account.

Token only (only visible when Display token in pay agent interface is enabled/checked) will tokenise the transaction, for example, credit card verification.


If "Live" is selected, then the payment sent via Pay will be for the PRODUCTION Merchant account.

If "Test" is selected, the payment sent via Pay will be for the TEST Merchant account

Once the above details have been entered, save the details by selecting the "Save" button on the right-hand corner of the screen.

Once the Payment Method details have been set up it can then be assigned to an Inbound or Outbound Campaign.

Delete a Pay Merchant

To delete a single merchant:

  • Next to an available merchant to remove, select the Options icon to the right:

To delete multiple merchants at once:

  • Select the checkboxes next to the merchant to be removed

  • Click the Delete() button to bulk remove- The button will also indicate a count of the selected items


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