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Wrap Code by Campaign


This report provides data on the different ways an interaction is summarized for a specified campaign.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the Agents dataset from the database.

This is a summary report with one line per campaign.

Filtering is available by:




Select the name of the campaign(s) you wish to be included in the report.


Select the name of the agent(s) you wish to be included in the report.

Call Direction

Choose between IN or OUT.


Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: To Date 7 Days.

In addition, the report will append all wrap codes used for any interaction included in the report.






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