Transfers
This feature allows you to edit the list of transfers that an agent can access during an interaction with a contact for the selected campaign.
Transfers must be created first in Workspace Resources > Transfer Pool before they can be assigned to a campaign.
See Resources > Transfer Pool for more information on creating a new Transfer.
Assign a new Transfer to a Campaign
From the Workspace, navigate to the Campaign Configuration
Go to Transfers in the selected campaign
Click the Unassigned button to show all Transfers available to be assigned.
Locate the Transfer from the list or by the search function to assign and click the Assign transfer icon
Once assigned, a notification will display to confirm the assignment and the transfer will now appear in the Assigned list:
Remove an assigned Transfer from a Campaign
To remove a transfer, while on the same page as the previous section click the Assigned button to show all assigned transfers and click the Unassign transfer icon next to the wrap code
A notification will display to confirm the transfer has been unassigned from the campaign and the transfer will now appear in the Unassigned list:
