Overview
This workflow object provides a link to another object in the current workflow.
1. An Example Scenario
When a caller has performed an action incorrectly, e.g. entered an invalid number, then a Go To Object is useful to direct them back to an earlier object in the workflow, e.g. Capture Digits, so they can repeat the action.
2. Add Workflow Object
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Open the Workspace.
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Select Workflows from the Resources menu.
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Select a workflow from the list displayed (you can also create a new one). A schematic representation of the workflow is displayed.
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Click the Add Workflow Object icon. The New Workflow Object dialog opens.
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Select Go To Object from the drop-down selection list.
When including Go To Object in your automated workflow, enter the following details:
|
Field |
What you should do |
|---|---|
|
Workflow Object Title |
Enter a meaningful name for your new object. |
|
Destination Object |
Select the workflow object which will be the next one executed. The drop-down list box presents all available objects in the current workflow, identified by their Workflow Object Titles. |
Click Save to keep your new object and to return to the Workflow Builder.