Breadcrumbs

IPscape Bria Softphone

Logging in using BRIA SOFTPHONE with a PERSISTENT CONNECTION

  1. Sign in to your softphone

    image-20201103-021111.png


  2. Login to your Agent Toolbar

    1. Navigate to: https://yourURL.ipscape.com.au/agenttoolbar (provided by your administrator)

    2. Enter your username and password

    3. Select ‘System calls Agent’

    4. Enter your Bria extension number

    5. Tick ‘Connection Persistence’

    6. Press ‘Start’

  3. The system will call on your softphone -

    1. answer the call:

      Bria Answer.png


    2. Your softphone will pop on your screen

    3. Minimise it by selecting the orange button (top left)

      Bria Keypad.png


    4.  After you have answered the call, the softphone session will remain open for the duration of your agent login

    5. You will be logged in and in the Pause state (not ready to receive calls)

    6. Select ‘Un-Pause’ to make yourself available to a receive call

Logging in using BRIA SOFTPHONE with a NON-PERSISTENT CONNECTION

  1. Sign in to your softphone

    image-20201103-021111.png


  2. Login to your Agent Toolbar

    1. Navigate to: https://yourURL.ipscape.com.au/agenttoolbar (provided by your administrator)

    2. Enter your username and password

    3. Select ‘System calls Agent’

    4. Enter your Bria extension number

    5. Untick ‘Connection Persistence’

    6. Press ‘Start’

  3. Press ‘Un-Pause’ when you are ready to take customer calls

  4. When a call comes through the system will call on your softphone -

    1. answer the call:

      Bria Answer.png


    2. Your softphone will pop on your screen

    3. Minimise it by selecting the orange button (top left)

      Bria Keypad.png


    4.  After you have answered the call, the softphone session will remain open until the call is terminated