Workflow Activities Dataset
Overview
This definition provides the following information to the report user:
What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select Reports.
Select the Create tab.
Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
Report | Description |
|---|---|
Workflow Activity Ungrouped | This report uses the workflow activity dataset from the database. |
The fields included in the dataset are:
Field | Description |
|---|---|
Activity ID | The unique identifying number, assigned by the system, for an activity |
Interaction ID | The unique identifying number, assigned by the system, for an interaction |
Campaign | The name of the campaign associated with the activity |
DNIS/Dialled Number | The number that was dialled to initiate the activity |
Outcome of call | The code used by an agent to summarise the interaction |
Workflow Data | This captures the keystrokes entered by the caller when in the workflow |
Workflow Activity Date Time | The time stamp when the activity commenced |
Data Label | The parameter passed to the workflow with an inbound call. |
Result | The details of the caller activities in the IVR EG which Campaign they joined or if they left a voice message |