Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
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Report |
Description |
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Workflow Activity Ungrouped |
This report uses the workflow activity dataset from the database.
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The fields included in the dataset are:
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Field |
Description |
|---|---|
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Activity ID |
The unique identifying number, assigned by the system, for an activity |
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Interaction ID |
The unique identifying number, assigned by the system, for an interaction |
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Campaign |
The name of the campaign associated with the activity |
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DNIS/Dialled Number |
The number that was dialled to initiate the activity |
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Outcome of call |
The code used by an agent to summarise the interaction |
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Workflow Data |
This captures the keystrokes entered by the caller when in the workflow |
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Workflow Activity Date Time |
The time stamp when the activity commenced |
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Data Label |
The parameter passed to the workflow with an inbound call.
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Result |
The details of the caller activities in the IVR EG which Campaign they joined or if they left a voice message |