List Penetration Dataset
Overview
This definition provides the following information to the report user:
What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select Reports.
Select the Create tab.
Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
Report | Description |
|---|---|
List Penetration by List | This report can be used to track how many contacts on a lead list have been called and how many have been completed. |
The fields included in the dataset are:
Field | Description |
|---|---|
% Complete | This is calculated as (Total Completed divided by the Number of leads in the list)*100 |
Agent Callbacks | The number of leads on the list that will be called back by the dialler and offered to a particular agent |
Call Attempts | The number of call attempts made from the list |
Call Back | Agent Callbacks + Queue Callbacks |
Campaign | The name of the campaign to which the list belongs. |
Completed | The number of leads on the list that received a Complete-enabled wrap code |
Completes SBD Match Count | The number of leads on the list that received a Complete-enabled wrap code which are matched to the SBD score |
Completes SBD Match Rate | The percentage of leads on the list that received a Complete-enabled wrap code which are matched to the SBD score |
Contacts | The number of leads on the list that received a Contact-enabled wrap code |
Contacts SBD Match Count | The number of leads on the list that received a Contact-enabled wrap code which are matched to the SBD score |
Contacts SBD Match Rate | The percentage of leads on the list that received a Contact-enabled wrap code which are matched to the SBD score |
Dialler Bucket | The number of uncompleted leads on the list that the dialler is currently calling |
Leads Added | The number of leads in the list |
List | The name of the list |
New Records | The number of leads on the list that have New Record as the wrap code and that haven’t yet been called |
Not Completed | The number of leads on the list that are marked as not completed or remaining leads |
Other Outcomes | The number of leads on the list that have: New Record, Telco Error, Abandoned, Busy, No Answer, Answer Machine, or Dialler Hang Up as the wrap code |
Queue Callbacks | The number of leads on the list that will be called back by the dialler |
Sales | The number of leads on the list that received a Sale-enabled wrap code |
Sales SBD Match Count | The number of leads on the list that received a Sale-enabled wrap code which are matched to the SBD score |
Sales SBD Match Rate | The percentage of leads on the list that received a Contact-enabled wrap code which are matched to the SBD score |