Lead-based Report Template
Overview
The leads ungrouped report template is used to report on the interaction data for each lead.
The Lead Dataset is a predefined query on the Contact Centre database.
The one such template is:
Report Name | Report Description |
This is a detailed report showing interaction data for each lead. |
Fields included in this report:
Legend
Symbol | Description |
| The field is included in the report by default |
| The field is not included in the report by default but may be added |
| The field is available as a filter to the report |
Field | Leads Ungrouped |
Agent |
|
Attempts |
|
Callback DT |
|
Campaign |
|
Customer key |
|
Dialler Next Call DT |
|
Is Active |
|
Is Complete |
|
Last Activity DT |
|
Last Dialler DT |
|
Lead ID |
|
List |
|
Loaded DT |
|
Outcome of call |
|
Phone 1 |
|
Phone 2 |
|
Phone 3 |
|