Overview
The leads ungrouped report template is used to report on the interaction data for each lead.
The Lead Dataset is a predefined query on the Contact Centre database.
The one such template is:
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Report Name |
Report Description |
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This is a detailed report showing interaction data for each lead. |
Fields included in this report:
Legend
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Symbol |
Description |
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The field is included in the report by default |
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The field is not included in the report by default but may be added |
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The field is available as a filter to the report |
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Field |
Leads Ungrouped |
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Agent |
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Attempts |
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Callback DT |
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Campaign |
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Customer key |
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Dialler Next Call DT |
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Is Active |
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Is Complete |
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Last Activity DT |
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Last Dialler DT |
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Lead ID |
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List |
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Loaded DT |
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Outcome of call |
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Phone 1 |
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Phone 2 |
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Phone 3 |
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