Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
|
Report |
Description |
|---|---|
|
Leads Ungrouped |
This is a detailed report showing interaction data for each lead. |
The fields included in the dataset are:
|
Field |
Description |
|---|---|
|
Agent |
The name of the agent associated with this lead |
|
Attempts |
The number of attempts to call this lead |
|
Callback DT |
The timestamp of the most recent callback to this lead |
|
Campaign |
The name of the campaign associated with this lead |
|
Customer key |
This is the customer provided unique identifying number for the lead |
|
Dialler Next Call DT |
The timestamp of the next scheduled attempt to contact this lead |
|
Is Active |
Has the lead been marked as active? (0 = no, 1 = yes) |
|
Is Complete |
Has the lead been marked as complete? (0 = no, 1 = yes) |
|
Last Activity DT |
The timestamp of the last activity associated with this lead |
|
Last Dialler DT |
The timestamp of the last attempt to contact this lead |
|
Lead ID |
The unique identifying number for the lead |
|
List |
The name of the list associated with this lead |
|
Loaded DT |
The timestamp when this lead was added to the list |
|
Outcome of call |
The outcome of the most recent attempt |
|
Phone 1 |
The primary phone number provided for this lead |
|
Phone 2 |
The secondary phone number provided for this lead |
|
Phone 3 |
The tertiary phone number provided for this lead |