This definition provides the following information to the report user:
What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select the Create tab.
Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
This is a detailed report showing interaction data for each lead.
The fields included in the dataset are:
The name of the agent associated with this lead
The number of attempts to call this lead
The timestamp of the most recent callback to this lead
The name of the campaign associated with this lead
This is the customer provided unique identifying number for the lead
Dialler Next Call DT
The timestamp of the next scheduled attempt to contact this lead
Has the lead been marked as active? (0 = no, 1 = yes)
Has the lead been marked as complete? (0 = no, 1 = yes)
Last Activity DT
The timestamp of the last activity associated with this lead
Last Dialler DT
The timestamp of the last attempt to contact this lead
The unique identifying number for the lead
The name of the list associated with this lead
The timestamp when this lead was added to the list
Outcome of call
The outcome of the most recent attempt
The primary phone number provided for this lead
The secondary phone number provided for this lead
The tertiary phone number provided for this lead