This definition provides the following information to the report user:
What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select the Create tab.
Open the Data Set drop down selection list.
The report templates that are based on this dataset include:
Dialler Current by Hour
This report provides data on dialler outcomes for the current day grouped by the hour.
The fields included in this dataset are:
The number of calls that have Abandoned as the dialler outcome
The number of calls that have Answering Machine as the dialler outcome
The number of calls that have Busy as the dialler outcome
Call Back Agent
The number of leads that were added to an agent callback queue in the period
Call Back Queue
The number of leads that were added to a campaign callback queue in the period
The date on which the call was dialled
Dialler Call Hour
This 60 minutes interval e.g. 14:00 to 15:00 for the report row
The number of calls that have Dialler Hangup as the dialler outcome
The number of calls that have Disconnected as the dialler outcome
This number of leads that were called for the first time during the 60 minute period
The number of calls that have No Answer as the dialler outcome
The number of calls that have Telco Error as the dialler outcome
This total number of calls dialled in the 60 minute period