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Dialler Attempts Dataset

Overview

This definition provides the following information to the report user:

  • What templates are provided by default that use this dataset

  • What fields are included in the dataset and how the field value is calculated, where applicable.

Where to find this feature

  1. Open the Workspace.

  2. Select the Live Reports tab.

  3. Hover over Administration.

  4. Select Reports.

  5. Select the Create tab.

  6. Open the Data Set drop-down selection list.

 The report templates that are based on this dataset include:

Dialler Attempts by Date, Campaign, List

This is a summary report in which each row contains dialler outcomes totals and percentages for one day in one campaign using one list.

The fields included in the dataset are:

Field

Description

Abandoned

The number of calls that have Abandoned as the dialler outcome

Abandoned %

The percentage of calls that have Abandoned as the dialler outcome

Added Leads

The number of leads in the list

Agent Interactions

The number of agent interactions for that day for that campaign using that list

Answered

The number of calls that have Answered as the dialler outcome

Answered %

The percentage of calls that have Answered as the dialler outcome

Answering Machine

The number of calls that have Answering Machine as the dialler outcome

Answering Machine %

The percentage of calls that have Answering Machine as the dialler outcome

Busy

The number of calls that have Busy as the dialler outcome

Busy %

The percentage of calls that have Busy as the dialler outcome

Campaign

The name of the campaign to which the list belongs. This field can be used to filter the results.

Cancelled

The number of calls that have Cancelled as the dialler outcome

Cancelled %

The percentage of calls that have Cancelled as the dialler outcome

Completes

The number of answered calls that received a Complete enabled wrap code

Contacts

The number of answered calls that received a Contact enabled wrap code

Date

The date on which the data was recorded. This field can be used to filter the results.

Dialler Attempts

The number of call attempts made from the list

Dialler Hang Up

The number of calls that have Dialler Hang Up as the dialler outcome

Dialler Hangup %

The percentage of calls that have Dialler Hang Up as the dialler outcome

Disconnected

The number of calls that have Disconnected as the dialler outcome

Disconnected %

The percentage of calls that have Disconnected as the dialler outcome

List

The name of the list

No Answer

The number of calls that have No Answer as the dialler outcome

No Answer %

The percentage of calls that have No Answer as the dialler outcome

Sales

The number of answered calls that received a Sale enabled wrap code

SBD Match Rate ( % )

The percentage of calls where the Skills Based Dialling score is matched

SBD Match Count

The total count of calls where the Skills Based Dialling score is matched

Telco Error

The number of calls that have Telco Error as the dialler outcome

Telco Error %

The percentage of calls that have Telco Error as the dialler outcome

 

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