DNIS Activity by DNIS
Overview
This report provides data on each DNIS in use for inbound voice campaigns.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This is a summary report with one line per DNIS. It uses the Activities dataset from the database.
Filtering is available on:
Filter | Recommendation |
Call Direction | The available options are: in, out, unknown. The default setting is In. |
Call Type | The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound. |
Activity Status | The available status options are: in queue (1)answered (3)voicemail (4)abandoned (5)diverted (8)auto callback (12)cancelled (13)in workflow (14) It is recommended that you do not filter on activity status. |
Timestamp | Refer to the Timestamp Report Filters for an explanation of these filters. The default setting for this report is: To Date 8 hours. |
DNIS | All DNIS numbers registered by the Contact Centre are presented here for selection. |
