Overview
This definition provides the following information to the report user:
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What templates are provided by default that use this dataset
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What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
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Open the Workspace.
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Select the Live Reports tab.
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Hover over Administration.
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Select Reports.
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Select the Create tab.
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Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
|
Report name |
Description |
|---|---|
|
Dialler Progress Ungrouped |
This report provides the details on the most recent calls attempted by the dialler. |
|
Call Results by Campaign (Compliance) |
This report can be used to track conformance to Statutory Regulations in regard to Abandoned Calls. |
The fields included in the dataset are:
|
Field |
Description |
|---|---|
|
Abandoned |
The number of calls that have Abandoned as the dialler outcome |
|
Abandoned Calls Rate |
= (Abandoned/Connected Calls)
|
|
Agent |
Where applicable, the name of the agent associated with the call activity |
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AMD False Positives |
= (Answering Machine * AMD False Positives Rate)
|
|
AMD False Positives Rate |
The value of the AMD False Positives Rate as set in Workspace for each campaign. |
|
Answering Machine |
The number of calls that have Answering Machine as the dialler outcome |
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Assumed Abandoned Calls |
= (Abandoned + AMD False Positives)
|
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Assumed Total Live Calls |
= (Connected Calls + AMD False Positives)
|
|
Call ID |
The unique identifying number for the call activity |
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Campaign |
The name of the campaign to which the data applies. This field can be used to filter the results. |
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Campaign |
Where applicable, the name of the campaign associated with the call activity |
|
Completes |
The number of calls assigned a complete enabled wrap code |
|
Complete Phone Number |
The count of calls where an Individual Phone Number is assigned a Complete Phone Number enabled wrap code. |
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Complete Phone Number % |
The percentage of calls where an Individual Phone Number is assigned a Complete Phone Number enabled wrap code. |
|
Compound Abandon Rate |
= (Assumed Abandoned Calls/Assumed Total Live Calls) |
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Connected Calls |
The number of calls that have Answered as the dialler outcome |
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Contacts |
The number of calls assigned a contact enabled wrap code |
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Dial Date and Time |
The timestamp at the commencement of the activity |
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Lead ID |
The unique identifying number for the lead record in the database |
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Phone/DNIS |
The phone number or DNIS called |
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Sales |
The number of calls assigned a sale enabled wrap code |
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Status |
The current or final status for the call activity |