Billing: Agent Hours By Campaign
Overview
This report summarises the status durations for one or more agents for a specified campaign.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agent History dataset from the database.
It is a summary report with one line per campaign.
Filtering is available by:
Filter | Recommendation |
Campaign | There is no default filter set on this field |
Agent | There is no default filter set on this field |
Call Direction | There is no default filter set on this field |
Call Type | There is no default filter set on this field |
Timestamp | Refer to the Timestamp Report Filters for an explanation of these filters. The default setting for this report is: Last Month |
![](../__attachments/1727496530/ReportAgent%20Hours%20by%20Campaign.png?inst-v=dfe6b746-a19d-4b98-96dc-11ea94b27179)