Overview
This report summarises the status durations for one or more agents for a specified campaign.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agent History dataset from the database.
It is a summary report with one line per campaign.
Filtering is available by:
|
Filter |
Recommendation |
|
Campaign |
There is no default filter set on this field |
|
Agent |
There is no default filter set on this field |
|
Call Direction |
There is no default filter set on this field |
|
Call Type |
There is no default filter set on this field |
|
Timestamp |
Refer to the Timestamp Report Filters for an explanation of these filters. The default setting for this report is: Last Month |
