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Agent Statistics Dataset


This definition provides the following information to the report user:

  • What templates are provided by default that use this dataset

  • What fields are included in the dataset and how the field value is calculated, where applicable.

Where to find this feature

  1. Open the Workspace.

  2. Select the Live Reports tab.

  3. Hover over Administration.

  4. Select Reports.

  5. Select the Create tab.

  6. Open the Data Set drop-down selection list.

 The report templates that are based on this dataset include:

Report Name


Billing: Agents Stats by Date

This report summarises the agent log in statistics for each day in the reporting period.

Billing: Agent Stats by Month

This report summarises the agent log in statistics for each month in the reporting period.

Billing Agent Stats Ungrouped

This report details the agent log in activities for the reporting period.

The fields included in this dataset are:



Date Time

Timestamp in Date/Time format


Timestamp in Month/Year format


Timestamp in Date format


Timestamp in Hour of the Day format

Concurrently Log In

The maximum number of agents logged in concurrently

Active Accounts

The maximum number of active agents

Unique Log In

The number of unique agents logged in





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