Agent Statistics Dataset
Overview
This definition provides the following information to the report user:
What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select Reports.
Select the Create tab.
Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
Report Name | Description |
|---|---|
Billing: Agents Stats by Date | This report summarises the agent log in statistics for each day in the reporting period. |
Billing: Agent Stats by Month | This report summarises the agent log in statistics for each month in the reporting period. |
Billing Agent Stats Ungrouped | This report details the agent log in activities for the reporting period. |
The fields included in this dataset are:
Field | Description |
|---|---|
Date Time | Timestamp in Date/Time format |
Month | Timestamp in Month/Year format |
Date | Timestamp in Date format |
Hour | Timestamp in Hour of the Day format |
Concurrently Log In | The maximum number of agents logged in concurrently |
Active Accounts | The maximum number of active agents |
Unique Log In | The number of unique agents logged in |