This definition provides the following information to the report user:
What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select the Create tab.
Open the Data Set drop-down selection list.
The report templates that are based on this dataset include:
Billing: Agents Stats by Date
This report summarises the agent log in statistics for each day in the reporting period.
Billing: Agent Stats by Month
This report summarises the agent log in statistics for each month in the reporting period.
Billing Agent Stats Ungrouped
This report details the agent log in activities for the reporting period.
The fields included in this dataset are:
Timestamp in Date/Time format
Timestamp in Month/Year format
Timestamp in Date format
Timestamp in Hour of the Day format
Concurrently Log In
The maximum number of agents logged in concurrently
The maximum number of active agents
Unique Log In
The number of unique agents logged in