Agent Pause Reasons by Date
Overview
This report provides data on pause reason usage for a specified period.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report summarises the duration spent paused on each day for each reason available to the agents involved.
It uses the Agent History dataset from the database.
It is a summary report with one line per day within the reporting period. Any available Pause Reasons are included.
Filtering is available by:
Filter | Recommendation |
Campaign | There is no default filter set on this field |
Agent | There is no default filter set on this field |
Call Direction | There is no default filter set on this field |
Timestamp | Refer to the Timestamp Report Filters for an explanation of these filters.
|
