Agent Pause Reason by Agent
Overview
This report provides data on pause reasons used by one or more agents.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report summarises the duration one or more agents has spent paused for each reason available to them.
It uses the Agent History dataset from the database.
It is a summary report with one line per agent. Any available Pause Reasons are included.
Filtering is available by:
Filter | Recommendation |
Campaign | There is no default filter set on this field |
Agent | There is no default filter set on this field |
Call Direction | There is no default filter set on this field |
Timestamp | Refer to the Timestamp Report Filters for an explanation of these filters.
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The Agent name is included in the report by default as well as any Pause Reason that the agents included in the report might access.
