Activities Inbound Ungrouped

Overview

This report provides data on inbound campaign activities for a specified period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This is a detailed report with one line per activity. It uses the Activities dataset from the database.

Grouping is not available. The information is initially presented in chronological order based on the Action timestamp however sorting in ascending or descending order is possible by clicking on a column header.

Filtering is available by:

Filter	Recommendation
Campaign	It is recommended that you limit the campaigns included in this report to currently or very recently active inbound campaigns.
Agent	Select which agent’s activities you wish to be included in this report. For an agent to be associated with an inbound call activity, the call must have been answered by that agent. All activities prior to the call being answered will be excluded.
Call Direction	The available options are: in, out, unknown. The default setting is In.
Call Type	The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound.
Activity Status	The available status options are: In queue (1), answered (3), voicemail (4), abandoned (5), diverted (8), auto callback (12), cancelled (13), in workflow (14) It is recommended that you do not filter on activity status.
Timestamp	Refer to the Timestamp Report Filters for an explanation of these filters. The default setting for this report is: To Date 8 hours.
DNIS	All DNIS numbers registered by the Contact centre are presented here for selection.