Overview
The following page provides a comprehensive overview of the current integration files associated with each supported CTI Adapter. In addition to listing these files, it includes detailed version change logs that outline the updates, modifications, and improvements made to each adapter over time.
This resource is designed to help users track changes, understand the evolution of the CTI Adapters, and ensure they are using the most up-to-date integration files for optimal performance and compatibility.
For information about improvements or bug fixes for the CTI Adapter see our Release Notes: https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
1. Current Versions
2. Change Log
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11/09/2024 Integration: MsDynamics Version: 1.0.6 | https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.6.min.js
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11/09/2024 Integration: Salesforce Version: 1.0.5 | https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.5.min.js
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20/08/2024 Integration: MsDynamics Version: 1.0.5 | https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.5.min.js
Added: Lifecycle queue - utilise the queue to allow lifecycle events to cycle completely before the next event. Address the issue where hangup is overwritten by wrap and where calls in queue collide with calls in wrap . Event handling when CTI is open on multiple tabs. This change stops call screen pop happening on all browser tabs. The screen pop interaction will only happen on the last tab to have focus or if the CTI is visible in two side-by-side windows, in this case they will both receive the screen pop event as they are both visible .
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20/08/2024 Integration: Salesforce Version: 1.0.4 | https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.4.min.js
Added: Lifecycle queue - utilise the queue to allow lifecycle events to cycle completely before the next event. Address the issue where hangup is overwritten by wrap and where calls in queue collide with calls in wrap . Event handling when CTI is open on multiple tabs. This change stops call screen pop happening on all browser tabs. The screen pop interaction will only happen on the last tab to have focus or if the CTI is visible in two side-by-side windows, in this case they will both receive the screen pop event as they are both visible .
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10/07/2024 Integration: Zendesk Version: 1.0.3 | https://developer.onipscape.com/integrations/8.19/zendesk/ips-zd-integration.v1.0.3.min.js
Added: Changed: Addressed the end of call data reliability. This includes wrap code, durations, etc. To this end we have added a few fields into the call data that you can map from. This includes: callDurationInSeconds: interaction.activity.callDurationInSeconds callDurationInMinutes: interaction.activity.callDurationInMinutes callDisposition object that contains:
Changed the sequence of events so if you happen to “map” a mandatory field, your mapping will overwrite that field. So, for example you could overwrite the “subject” line by creating a data map entry for that if you wished. Changes in searchAndScreenPop : No longer formatting a query based on phone number types. Search parameter taken directly from the screenPop configuration item. Recommend if using phone should set formatting to national for more reliable search & pop.
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8/07/2024 Integration: Salesforce Version: 1.0.3 | https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.3.min.js
Added: Changed: Addressed the end of call data reliability. This includes wrap code, durations, etc. To this end we have added a few fields into the call data that you can map from. This includes: callDurationInSeconds: interaction.activity.callDurationInSeconds callDurationInMinutes: interaction.activity.callDurationInMinutes callDisposition object that contains:
Changed the sequence of events so if you happen to “map” a mandatory field, your mapping will overwrite that field. So, for example you could overwrite the “subject” line by creating a data map entry for that if you wished. Changes in searchAndScreenPop : No longer formatting a query based on phone number types. Search parameter taken directly from the screenPop configuration item. Recommend if using phone should set formatting to national for more reliable search & pop.
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3/07/2024 Integration: MsDynamics Version: 1.0.4 | https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.4.min.js
Added: Changed: Addressed the end of call data reliability. This includes wrap code, durations, etc. To this end we have added a few fields into the call data that you can map from. This includes: callDurationInSeconds: interaction.activity.callDurationInSeconds callDurationInMinutes: interaction.activity.callDurationInMinutes callDisposition object that contains:
Changed the sequence of events so if you happen to “map” a mandatory field, your mapping will overwrite that field. So, for example you could overwrite the “subject” line by creating a data map entry for that if you wished.
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20/06/2024 Integration: MsDynamics Version: 1.0.3 | https://developer.onipscape.com/integrations/8.19/dynamics/ips-dynamics-integration.v1.0.3.min.js
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20/06/2024 Integration: Salesforce Version: 1.0.2 | https://developer.onipscape.com/integrations/8.19/salesforce/ips-sf-integration.v1.0.2.min.js
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20/06/2024 Integration: Service Now Version: 1.0.3 | https://developer.onipscape.com/integrations/8.19/servicenow/ips-snow-integration.v1.0.3.min.js
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20/06/2024 Integration: Zendesk Version: 1.0.2 | https://developer.onipscape.com/integrations/8.19/zendesk/ips-zd-integration.v1.0.2.min.js
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