This section of the Knowledge Hub hosts release notes and contain details of:
New Features
Improvements to existing features
Bug fixes
Date | Release | Highlights | Download full notes |
|---|
September 2025 | 8.43 | New Features, Improvements & Changes including: Two new fields have been added to API endpoint - GET /v3.0/leads/lists/{listId} which will provide additional summary information about the leads within a lead list Improvements to Call Transcription and Summarisation to allow users to generate call transcriptions and summaries directly from a call recording as needed
Bug fixes |
Release Notes - 8.43.pdf |
August 2025 | 8.42 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.42.pdf |
July 2025 | 8.41 | New Features, Improvements & Changes including: A new API endpoint - [POST] Activity /Email has been
introduced in this release, which will enable users to send
outbound emails Click to Call Feature - WebRTC channels are voice capable channels enabling customer web-calls directly via WebRTC without plugins from a website or application
Bug fixes |
Release Notes - 8.41.pdf |
July 2025 | 8.40 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.40.pdf |
June 2025 | 8.39 | New Features, Improvements & Changes including: View Usage is available for Email Channels, allowing users to identify where a channel is being used Improved navigation for Transfer Pools Introduced the ability to export QA results for multiple campaigns
Bug fixes |
Release Notes - 8.39.pdf |
May 2025 | 8.37 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.37.pdf |
April 2025 | 8.36 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.36.pdf |
April 2025 | 8.35 | New Features, Improvements & Changes including: Workspace improvement to allow search by wrap code in Email module Improved reporting for Chat Campaigns Agent name will now appear for Agent to Agent calls
Bug fixes |
Release Notes - 8.35.pdf |
March 2025 | 8.34 | New Features, Improvements & Changes including: Improved Transfer Pool functionality to allow assignment to multiple campaigns Workspace improvement for Agent Assistance UI/UX improvements for Workspace, CTI Adaptor and Agent Toolbar
Bug fixes |
Release Notes - 8.34.pdf |
February 2025 | 8.33 | New Features, Improvements & Changes including: Expanded bookmarks to include new bookmarks for Payment (using IPscape Pay), Call Recording Stop/Start, Transfers and Call Recording Pause Expanded filtering ability and display in the calls module for the new bookmarks UI/UX improvements for Workspace
Bug fixes |
Release Notes - 8.33.pdf |
January 2025 | 8.32 | New Features, Improvements & Changes including: Bug fixes |
Release Notes - 8.32.pdf |
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