General Data Protection Regulation (GDPR)

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens data privacy, and to reshape the way organisations approach data privacy.across the region

Companies that collect data on citizens in the European Union (EU) countries will need to comply with strict new rules around protecting customer data by May 25, 2018.

Type of privacy data the GDPR protects are :

Basic identity information such as name, address, and ID numbers
Web data such as location, IP address, cookie data, and RFID tags
Health and genetic data
Biometric data
Racial or ethnic data
Political opinions
Sexual orientation

Where to find this feature?

The feature is available through API.

Example 1:

CODE

{url}/api/latest/customer?phoneNumber=612xxxxxxx
The API endpoint will remove the customer data releated to phone number 612xxxxxxx from inbound and outbound voice interaction.

Example 2:

CODE

{url}/api/latest/customer?emailAddress=customeremail@company.com
The API endpoint will remove the customer data releated to email address "customeremail@company.com" from email and chat interaction.

Overview