ipSCAPE Bria Softphone

Sign in to your softphone

Login to your Agent Toolbar

1. Navigate to: https://yourURL.ipscape.com.au/agenttoolbar (provided by your administrator)

2. Enter your username and password

3. Select ‘System calls Agent’

4. Enter your Bria extension number

5. Tick ‘Connection Persistence’

6. Press ‘Start’

The system will call on your softphone -

1. answer the call:
   

   

2. Your softphone will pop on your screen

3. Minimise it by selecting the orange button (top left)

   

4.  After you have answered the call, the softphone session will remain open for the duration of your agent login

5. You will be logged in and in the Pause state (not ready to receive calls)

6. Select ‘Un-Pause’ to make yourself available to a receive call

Sign in to your softphone

Login to your Agent Toolbar

1. Navigate to: https://yourURL.ipscape.com.au/agenttoolbar (provided by your administrator)

2. Enter your username and password

3. Select ‘System calls Agent’

4. Enter your Bria extension number

5. Untick ‘Connection Persistence’

6. Press ‘Start’

Press ‘Un-Pause’ when you are ready to take customer calls

When a call comes through the system will call on your softphone -

1. answer the call:
   

   

2. Your softphone will pop on your screen

3. Minimise it by selecting the orange button (top left)

   

4.  After you have answered the call, the softphone session will remain open until the call is terminated