Web Connect

Overview

ipSCAPE offers numerous options for connectivity to establish a voice path for an agent.

Modernise your contact centre with ipSCAPE's Web Connect which facilitates calls directly through the web browser without the need for a soft-phone, desk phone, or plug-ins.

Web Connect can be used to login for all instances of ipSCAPE through the Agent toolbar or through your CRM using the CTI adaptor.

1. Requirements

Mozilla Firefox, Google Chrome, and Microsoft Edge Browsers (latest 3 versions)
100kbps bandwidth per connected workstation. To check your network, click here to run a speed test for your current device or workstation.

2. Receiving Inbound Calls on a Non-Persistent Connection

A call will be heard through your computer (please check your volume settings) and you will receive an Inbound Call notification as a pop-up in your browser.
Click once on the notification to Answer
The call will be connected & the icon will change on the Web Connect browser tab

3. Using the Number Pad to send DTMF tones

Select the number pad icon on the right of the Enter phone number input, enter the number, select a campaign (if applicable), and click Call number

3. Web Connect Troubleshooting

If you close the Web Connect tab you may see the following warning message. If you select Leave, your voice path will be dropped

If the voice path has been lost a Voice Disconnected alert will display briefly at the top of the toolbar and Connect Voice will appear in orange next to the voice queue.

To re-establish the voice path, click Connect Voice and connect by your preferred connection mode