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Zendesk CTI Adapter

Overview

IPscape supports Zendesk integration. Once configured you will see a 'softphone' within Zendesk from which you can make and receive calls.

1. Get the app

  1. Log into Zendesk

  2. Click the Admin icon () in the sidebar, then select Apps > Marketplace.

  3. Search for “IPscape” and find the ipSCAPE V8 CTI Adapter app

    image-20250904-035128.png

  4. Click “Install”

    image-20250904-035440.png

2. Configure the app

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  1. Install the app

  2. Enter a Name for the app.

  3. Fill out the settings detailed in the table below

  4. Click Update

Setting name

Value

Title

Title identifying the CTI adapter app

Tenant

Your tenant URL. For example: http://mytenant.ipscape.com.au

Integration Key

The Integration API Key created in the Workspace.
See https://knowledgehub.ipscape.com/Integrations/ipSCAPE-API.1764262098.html#ipSCAPEAPI-3.HowtouseipSCAPEAPIs

Width

Set the CTI Adapter widget width (px)

Height

Set the CTI Adapter widget height (px)

Enable role restrictions

Use this to restrict access to this app to certain Zendesk Roles

Enable group restrictions

Use this to restrict access to this app to certain Zendesk Groups