Zendesk CTI Adapter
Overview
ipSCAPE supports Zendesk integration. Once configured you will see a 'softphone' within Zendesk from which you can make and receive calls.
1. Get the app
Log into Zendesk
Click the Admin icon () in the sidebar, then select Apps > Marketplace.
Search for ipSCAPE Cloud CTI
2. Configure the app
Install the app
Enter a Name for the app.
Fill out the settings detailed in the table below
Install Another to finish
Zendesk will reload apps
Setting name | Value |
---|---|
API Key | Please contact ipSCAPE Support to obtain the API key for your environment |
Width | 250 |
Height | 450 |
Settings | Settings are to be configured based on the forms and fields existing in Zendesk. See an example below:
CODE
|
Enable Role Restrictions | Use this to restrict access to this app to certain Zendesk Roles |
Enable Group Restrictions | Use this to restrict access to this app to certain Zendesk Groups |