Dynamics Scripts

The Scripts array contains any script elements that need to be loaded to facilitate the integration of the IpSCAPE CTI adaptor with your chosen CRM.

It is important to note that script files are added to the application in order. If your integration file has a dependency on another file, it is important that file is listed in the configuration first.

An integration with Microsoft Dynamics requires the Dynamics 365 Channel Integration Framework APIs. The path to this API will be:

JS

https://[MyDomainName--PackageName].dynamics.com/webresources/Widget/msdyn_ciLibrary.js

You will also need to include the dataset parameters data-crmurl and data-cifid as shown in the example below.

To successfully add the files needed you will also need to include the integration file. For MS Dynamics, IpSCAPE provides a standard integration file, however depending on your needs you may have a custom integration file if needed.

For MS Dynamics, add the Channel Integration file as well as the Integration file