This report provides data on the different ways an interaction is summarized for a specified agent.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This report uses the Agents dataset from the database.
This is a summary report with one line per agent.
Filtering is available by:
Select the name of the campaign(s) you wish to be included in the report.
Select the name of the agent(s) you wish to be included in the report.
Choose between IN or OUT.
Refer to the Timestamp Report Filters for an explanation of these filters.