Overview

This report provides information on incoming calls and their progression through the workflow until answered or terminated.

This report uses the Workflow Activities dataset from the database.

The one such template is:

Report Name

Report Description

Workflow Activity Ungrouped

This is a detail report with one line per Workflow activity.

Fields included in each Report

Field

Workflow Activity Ungrouped

Activity ID

Campaign

Data Label

Date Time

DNIS

Interaction ID

Workflow Data

Wrap Code

Legend

Symbol

Description

The field is included in the report by default

The field is not included in the report by default but may be added

 

The field is available as a filter to the report