Workflow Activity-based Report Template

Overview

This report provides information on incoming calls and their progression through the workflow until answered or terminated.

This report uses the Workflow Activities dataset from the database.

The one such template is:

Report Name	Report Description
Workflow Activity Ungrouped	This is a detail report with one line per Workflow activity.

Fields included in each Report

Field	Workflow Activity Ungrouped
Activity ID	●
Campaign	●
Data Label	○
Date Time	●
DNIS	●
Interaction ID	○
Workflow Data	●
Wrap Code	●

Legend

Symbol	Description
●	The field is included in the report by default
○	The field is not included in the report by default but may be added
	The field is available as a filter to the report