Overview
This report provides information on incoming calls and their progression through the workflow until answered or terminated.
This report uses the Workflow Activities dataset from the database.
The one such template is:
Fields included in each Report
Field | Workflow Activity Ungrouped |
Activity ID | ● |
Campaign | ● |
Data Label | ○ |
Date Time | ● |
DNIS | ● |
Interaction ID | ○ |
Workflow Data | ● |
Wrap Code | ● |
Legend
Symbol | Description |
● | The field is included in the report by default |
○ | The field is not included in the report by default but may be added |
| The field is available as a filter to the report |