Overview

This report provides details on workflow activities for inbound voice campaigns.

This report has the potential to include a very large amount of data and to seriously degrade the performance of the contact centre while the report is being generated. Please exercise care when first creating this report by sensible selection of filters.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the Workflow Activities dataset from the database and cannot be grouped.

Filtering is available by:

Filter

Recommendation

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: To Date 8 hours.