Each report dataset represents a predefined query on the contact centre database.
Choosing a report dataset together with a grouping definition dictates what information is made available from the Contact Centre database and how it is organised and presented in the report.
Where to find this feature
Open the Workspace.
Select the Live Reports tab.
Hover over Administration.
Select the Create tab.
Open the Data Set drop-down selection list.
The available report datasets are:
Customer transaction data
Information on incoming calls
Logged details of an agent's activities
Statistical information relating to Lead Lists
An administrative report dataset
Statistical information on calls that allows contact
Interaction data for each lead
Information on the current activities of the Dialler
Dialler outcomes totals and percentages for one day